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Shipping Policy
All orders are shipped within 1-3 business days after an order is placed, unless there are problems with the order. If so, you will be contacted by e-mail with the nature of the problem.
All products ship from California and we utilize USPS (United States Postal Service) shipping services. Shipment times/prices are as follows (for up to 6 bottles):
- USPS Priority (3-5 day average)
- USPS Priority Express (1-3 day average)
- USPS International Priority (3-4 week average)
- USPS International Priority Express (1-2 week average)
Fedex and UPS shipping is no longer offered due to higher shipping costs. Please contact customer service if USPS does not deliver to your location and Fedex/UPS service can be arranged.
Return Policy
Returns/exchanges made after 14 days of ship date will be subject to a 15% restocking fee. Returns after 60 days of order date will not be accepted. We only accept returns/exchanges of unopened bottles. Customers will also be responsible for paying the initial shipping and handling fee, as well as shipping for the return item. Bulk/discounted orders will be subject to more conditions. Please contact support@hepalin.com for more details.
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